Product Experience | Growth | Product Led Growth

I design growth strategies, product experiences, and experiments for complex digital products.

Senior Product Experience Designer with a hybrid background in UX, product strategy, experimentation, and creative problem solving. Based in Santiago, working with product and technology teams across digital businesses.

Profile

A creative founder background, evolved into product strategy and growth.

I began my career in advertising and creative agencies, then founded a digital product that led me into the startup ecosystem in San Francisco. Since then, I have worked across product and technology teams in Chile, helping organizations turn user problems and business goals into clear strategies, experiments, and scalable experiences.

My strongest contribution is connecting uncommon ideas with practical execution: framing ambiguous problems, identifying growth opportunities, designing product-led initiatives, and aligning teams around user-centered business outcomes.

4+ years shaping Growth at Mercado Libre
2 startup founder experiences
UX strategy, product flows, and experience design
AI applied to data, automation, and product prototypes

Portfolio

Selected product stories, rewritten for decision makers.

These cases come from startup, retail, financial services, data exploration, and growth work. The format focuses on what mattered: context, role, method, learning, and business relevance.

Walmart Chile | Growth Hacking

Turning grocery growth into a repeatable experimentation system.

Joined the first Growth Hacking team for grocery, adapting agile rituals into growth loops and inviting cross-functional partners into structured ideation sessions.

  • Designed experiments around AAARRR metrics and clear hypotheses.
  • Worked on referral, awareness, and engagement experiments including cart sharing and a TikTok challenge.
  • Helped spread data-informed decision-making across product teams.

Walmart Chile | Service Design

Designing a general merchandise pickup service during a critical retail moment.

Facilitated in-store roleplaying sessions with operational actors to uncover service gaps, touchpoints, storage decisions, and customer handoff issues before launch.

  • Mapped insights through event storming and weekly follow-up.
  • Helped align store, customer service, product, and operations teams.
  • The company later created a dedicated team for the service.

Walmart Chile | Data Value Exploration

Helping product teams discover opportunities with data models.

Worked with advanced analytics teams to translate machine learning and data model possibilities into user-centered hypotheses, experiments, and product decisions.

  • Built ways to explore desirability before models were fully developed.
  • Connected data scientists, product teams, and UX around continuous discovery.

Praiseworthy | Lead Product Designer, On-site San Francisco

From dashboard alerts to a social feedback platform for frontline teams.

As the only designer in the startup, I interviewed stakeholders and users, analyzed usage patterns, and redesigned the platform around positive reinforcement and more actionable manager workflows.

  • Uncovered that employees were consuming feedback outside the platform, while managers still relied on NPS and alerts.
  • Shifted the product from a static dashboard into a feed-like experience for praise, recognition, and individual feedback.
  • Designed product UX, marketing material, customer artifacts, and supporting communication.

Principal Financial Group | Financial UX

Making Chilean retirement and savings products easier to understand.

Worked on discovery, inceptions, design sprints, testing, and interactive prototypes for retirement planning and savings journeys in a high-complexity financial context.

  • Researched how people understood AFPs, APV, savings motivation, and pension returns.
  • Contributed to a retirement calculator and Salesforce Marketing Cloud journeys.

Stories | Founder

Creating a social app for short literary storytelling.

Founded and designed an iOS app for 101-word stories, recruiting early adopters, learning from heavy users, and using unconventional acquisition tactics.

  • Reached 5,983 shared stories in the first year.
  • 28% of users wrote at least one story.
  • Participated in Google Startup Program, Venture Hive, IncubaUC, and startup competitions.

TodosX | Product Advisor & UX Design

Helping dance studios become professionally managed businesses.

TodosX is a platform for managing dance studios: offerings, class rosters, attendance, recurring payments, payment reminders, and business data. The product helps studios move beyond Venmo, spreadsheets, and WhatsApp coordination into a more professional operating system.

  • Frame product opportunities around dancer LTV, subscriptions, attendance, cash management, and retention.
  • Support flows that help studios manage capacity, payments, unpaid dancers, and class/team offerings.
  • Translate studio operations into data and reports that help owners make better decisions and grow the business.
Visit TodosX

Resume

The quick version.

Current focus

Growth strategy, Product Experience, stakeholder alignment, team coordination, and leadership readiness at Mercado Libre.

Signature mix

Creative strategy, UX, experimentation, product-led growth, service design, and AI-enabled execution.

Download

Download the PDF resume

Experience

From interface design to product-led growth strategy.

2024 - Present TodosX | Remote

Product Advisor & UX Design

Advise product direction and user experience decisions, helping shape digital product opportunities through UX strategy, product thinking, and practical execution.

July 2023 - Present Pypet.cl

Founder

Co-founded a platform for scheduling pet services. The product did not find traction, but I designed the full service and product experience, gaining deep learning in marketplace behavior, service flows, and early-stage product validation.

Dec 2018 - Mar 2022 Walmart Chile

Senior UX Designer

Worked across Advanced Analytics, Growth Hacking, and Store Kiosk products, designing customer and internal experiences connected to data models, A/B testing, discovery, and in-store digital services.

Apr 2017 - Dec 2018 Principal Financial Group Chile

UX Designer

Participated in discovery and inception phases for new digital products in pensions and retirement, including the Retirement Calculator and Marketing Cloud initiatives.

Nov 2015 - Jan 2017 Praiseworthy | On-site, San Francisco

Lead Product Designer

Worked as the sole product designer in an early-stage startup environment, leading research and product experience evolution for a worker feedback platform.

Jan 2014 - Feb 2016 Stories

Startup Founder

Founded and designed a social media app for sharing 101-word stories. Within the first year, the community reached 5,983 shared stories, with 28% of users writing at least one story. Recognized by Geekcamp, IncubaUC, Corfo SSAF, Google Startup Program, Venture Hive, AVONNI Awards, and QUEVEO Awards.

Strengths

The mix I bring to product teams.

Growth Strategy

Product led growth, experimentation, opportunity framing, A/B testing, business impact.

Product Experience

UX strategy, discovery, user-centered strategy, customer feedback, experience algorithms.

Team Alignment

Stakeholder communication, team coordination, workshops, rituals, narratives, prioritization.

Creative Problem Solving

Design thinking, creative strategy, outside-the-box solutions, founder mindset.

Education & Community

Learning, teaching, and staying close to the UX community.

Education

  • McKinsey Forward Program
  • UX Management - HEC MontrealX / edX.org
  • Human Centered Service Design - IDEO Online
  • Advertising, Bachelor Degree - UNIACC, Chile

Community

  • Mentor - Mas Mujeres en UX
  • Growth Hacking Talk - Design School PUC
  • UX Sprint Relator - Despega Academy, Walmart Chile

Working Knowledge

  • Product strategy, UX strategy, design flows, presentations, and storytelling using tools such as Figma, FigJam, Miro, and presentation builders.
  • Data analysis, automations, web development, applications, widgets, and artifacts using Claude Code, MCPs and Skills, Gemini, and ChatGPT.

Languages

  • Spanish - Native
  • English - Bilingual
  • Portuguese - Advanced
  • Norwegian - Beginner
  • Chinese - Starting to learn